Special Focus

How a training structure can contribute to overcome conflictual issues and turn multiculturality into a positive process? Development of an intercultural training approach for teachers and trainers and their Maghreb background target group.

In the framework of the INTEGRATION project, GIP FIPAN started with the critical incident method. The critical incident questionnaire was elaborated with the view not only to gather data about intercultural incidents, but to initiate a significant change in the critical incident approach for those who are confronted to this kind of situation.

Genevieve Barrachina: "A big part of the job on that project was initially to imagine the best possible methodology. (...) And we have also come to results now and we have experienced also some of the results. The methodology was to work on intercultural confliction situations. So we created questionnaires, which we submitted to both trainees and trainers. Because it was important to us to improve in both directions. From those questionnaires we created movies. But those movies were really linked to those questionnaires. And we did not decide to deal with this kind or this kind of issue in the films. They came directly from the people concerned. And we created some pedagogical material, which we again tested on trainees and trainers. And the results were quite phantastic because we immediately noticed how with the support of the film communication on integration issues was improved."

GIP FIPAN tested five film episodes, which they have produced on the basis of their results of the Critical Incident questionnaire. The pedagogical material was presented to the trainers who were actually demanding such a course because of the existing conflicual situations they were coming across in their professional activities as well as to a group of trainees (women of French or Mahgreb origin who were studying in a school of continuing education).

The material was evaluated in a very positive way especially due to the fact that it opens up to discussion and inter-active dialogue. All declared that this course will be a benefit to them both in their private and professional sphere. The trainers were very much prone to disseminate this kind of training within their structure

When the film was shown to the trainees the subject of the scenario had been explained before the film was watched. After the film a debate was facilitated. A large majority of those questioned replied that they had never found themselves in a similar situation but they replied that such situations could occur.